Alex Chen
Co-founder & CEO
Leads product and dealership partnerships. Previously built voice and ML systems for high-volume contact centers.
Backed byYY CombinatorMIT
About AutoAce
The team building AI voice agents for dealerships
AutoAce is a small team of engineers and operators on a mission to make sure no dealership ever misses a service opportunity again. We build Ava — the AI voice agent for the service lane.
Our story
How AutoAce came to be
- 012023
The idea
Founded by engineers out of MIT after watching dealership service teams lose appointments to missed calls. We set out to build an AI voice agent purpose-built for the service lane.
- 022024
Backed by Y Combinator
AutoAce joined Y Combinator and shipped the first version of Ava — answering inbound service calls and booking appointments in real time.
- 032025
Pilots across New England
Partnered with dealerships across New England to handle live inbound and outbound calls, syncing appointments back into their DMS and schedulers.
- ★Today
Fixed ops, variable ops, every conversation
Ava now runs inbound answering and outbound recall and reminder campaigns in 20+ languages, helping service departments capture every opportunity, 24/7.
Our team
The people behind AutoAce
Engineers and operators who care deeply about service departments and the customers who call them.
Jordan Rivera
Co-founder & CTO
Architects the real-time voice stack and DMS integrations. MIT, with a background in speech and applied ML.
Sam Patel
Head of Engineering
Owns Ava’s conversation quality and reliability — the systems that keep every call answered on the first ring.
Taylor Morgan
Head of Customer Success
Works hand in hand with service directors to launch Ava and turn real call feedback into product improvements.